Retail Mall Concierge

Mall Concierge Duties

Excellent VIP Benefits

Personalized Patient-centered Care and Assistance

A concierge assists mall guests with transportation services. If the mall requires parking validation, she stamps or punches the ticket.

VIP Services

The concierge will call and arrange a car service or taxi to take mall guests to other destinations. If guests need help finding a plane ticket, the concierge can also help them with this.

Contractor Access and Supervision

Another service offered is providing public transportation schedules and helping guests find the correct bus stop or train station.

Our Services

Information and Directions

The concierge is knowledgeable about the mall in which she works. She can give directions to guests who are looking for a store or restaurant; she will also know how to get in touch with mall management or security if necessary. The concierge should have information on mall policies and procedures in the event that a guest has a question. Many malls have special events or exhibits; the concierge knows when and where these occur and shares this information with guests.
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